What is standard delivery timeline by ChocoTown?

We require 0-1 business days to process and dispatch your order and another 1-6 business days for delivery time.

What hygiene measures is ChocoTown using?

We are taking utmost care to ensure hygiene storage and sanitize our store on frequent basis. We store all the items in controlled environment and Chocolates are refrigerated.

How can we share the feedback for adding new brands & products which are not available at ChocoTown?

Request you to write us at support@chocotown.in
We are very glad to hear from you.

How much shelf time can I expect to have on your products?

All of our products are marked with a best before date/expiry date. A
best before date/expiry date is about quality, not safety. When the date
has passed, it doesn't mean that the food will be harmful, but it might begin
to lose its flavor and texture. The majority of our products, especially
products like candy, gum, coffee, chocolates, etc. usually have a long best before
date/expiry date on them.

Can I place bulk order?

Yes. We can take customize bulk orders on discounted rates. Please feel free to call us on +91 8828915796 or email us at support@chocotown.in 

How do I track my order?

You will get tracking number with tracking link via SMS & email. You can track your order using that link. In case you face any challenge in tracking your order please contact us at support@chocotown.in or +91 8828915796.

Is Cash on Delivery available on all orders?

Cash on Delivery is available on all orders up to ₹1000.

What if I do not get the items I ordered?

Although our team make sure that our customers get their order without fail on defined delivery time. In case it happened due to some unexpected circumstances, we will refund you the money of the items that you have not received or send those items again to you based on your confirmation.

Do I need to pay extra for Cash on delivery?

There is no extra charges for cash on delivery service.